Frequently Asked Questions
Everything you need to know about shopping with Cheeky Plum.
When will my order ship?
Most orders are processed within 1-3 business days. During high-volume collection launches, processing may take up to 5 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I determine the right size for my child?
Every product page includes a detailed size chart. Since our styles vary in fit, we recommend measuring your child and comparing it to the garment specifications to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
Can I change or cancel my order after it is placed?
Because we strive for fast fulfillment, we are unable to guarantee changes or cancellations once an order is in our system. Please double-check your shipping address and cart items before finalizing your purchase.
How should I care for my Cheeky Plum garments?
To keep your items looking their best, we recommend machine washing on a cold, gentle cycle with like colors and hanging to dry. Avoid bleach and high-heat drying to preserve fabric integrity and color vibrancy.